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Our support personnel are available 7:00 am to 5:00 pm Pacific
Coast time (three hours earlier than East Coast time and eight hours earlier
than Greenwich Mean time) Monday through Friday (except holidays). We are
usually able to respond within one business day, although occasionally a
longer response time may be required. In such cases, priority is given to support
requests from Owners.
Support during the 30-day Evaluation Period
The email address is: evalhelp@cfpsoft.com .
When contacting us, please include your name, the program version number
(Menu Line: Help, About Financial Playbook), the operating system you are running and
your contact information. Include a detailed description of the problem and, if
it involves printing, the brand and model of the printer.
Support for Owners
The email address is: support@cfpsoft.com .
When contacting us, please include your name, your Serial Number and the
program version number (both are shown at Menu Line: Help, About Financial
Playbook), the operating system you are running and your contact information.
Include a detailed description of the problem and, if it involves printing,
the brand and model of the printer.
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© 2004 Concise Financial Planning Software, Inc.
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